Customer service is the most important thing these days--for humans and robots. The best ways to deliver great customer service is to know your product and all the ways it can be programmed, maintain a positive attitude, respond quickly, and focus support on the customer.

This is especially important when you're in the business of contributing to other people's families and unfortunately, and is regardless of whether or not you think the customer is worthy of your product...

Luckily, most of the robots we sell go to wonderful customers like Mrs. Borel. It means the days I have to deal with the Mrs. Vickers of the world are rare...

"Exchange Policy: A Short Story"

by Adeena Mignogna